Returns & Exchange

This Returns and Exchanges Policy applies to all purchases made through the website, the Nilefisher mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the “Site”). All purchases may only be returned to the address provided upon contact with our support team within the original country of purchase. Please contact our support team via email or directly using our contact form for return policy information.

Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date (subject to our terms & conditions below). Your packing slip may or may not provide a postmark date that specifies the last day you have to return your merchandise by mail. However, the last return date is usually counted from the day your receiver your order in the mail.

All returned or exchanged items must be unused, unwashed, unworn, and undamaged, with all tags still attached. Jewelry, watches and all items with special cases must be in their original packaging. All returned items must be accompanied by the Packing Slip and customs documents (if applicable).

Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged unless required by law.

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address (provided when you contact us) within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a courier service that provides tracking. Please note: only standard courier services will be refunded.

To ensure proper processing, please state your reason for return on the return shipping packing slip or select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available – with no extra cost for shipping. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase or choose another item of the same price value and we will ship it to you at no extra cost.

Damaged, defective, or the wrong item(s) may be returned to Nilefisher for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal & Afterpay. At this time, all returns of online purchases using PayPal & Afterpay are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.

For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with exclusively in a state or federal court located in Auckland, New Zealand and to submit to the personal jurisdiction of the courts located in the Auckland Region for the purpose of litigating all such disputes.


If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions.’s failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Nilefisher.


For further assistance, contact us at Or visit our contact page and fill the form provided.